Straight answers.
Your number, setup, pricing, and what your team does after a call.
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Your number
Can I keep my business number?
Yes. Your number stays yours. Your phone company forwards the calls you choose to HollerBird. Your provider sets the forwarding options and any charges.
Can my team answer first?
Yes. You choose: every call, only the ones you miss, or only after hours.
What happens during setup?
We map your calls and your people, set up its answers, configure call forwarding and team logins, then run test calls with you: taken, passed and unanswered.
What does my team do each day?
Check calls that need attention, assign who will call back, and record what happened. Your team makes callbacks and handles quotes, bookings, and order answers.
The call
What does my teammate hear before a call is put through?
Who’s calling and why, before they decide to take it. Nobody gets put through cold.
What if nobody can take it?
It tries the people you’ve picked, in your order, up to three tries. Then it takes a full message and puts it on your callback list for someone on your team.
What can it answer?
Everyday questions you’ve given it answers to. If it isn’t sure, it takes the details for your team instead of guessing.
Will it say it’s AI?
Yes. If a caller asks, it tells them it’s an AI assistant. We go over your greeting and recording notice with you during setup.
How are urgent calls handled?
You decide what counts as urgent, and those calls follow your escalation list, with text and email alerts to your team. It isn’t an emergency, dispatch or monitoring service, and it doesn’t give safety advice.
Can we change the greeting or who gets called?
Yes. Your greeting, its answers, who gets called, who to try next, and what counts as urgent can all be changed. We review changes with you.
What your team handles
Can it book work, quote, or check an order?
No. Your people handle prices, bookings, payments and anything about a live job or order. HollerBird gets the details and gets them to the right person.
Does it connect to Jobber, ServiceTitan, Procore, or an ERP?
Jobber, ServiceTitan, Procore, CRM, accounting, and ERP connections are not included. Your team uses its existing systems alongside the HollerBird call dashboard.
Which languages does it handle?
HollerBird handles calls in English. French and other languages are not included.
Pricing and service
How much does it cost?
Plans start at CAD $199 per month with 300 minutes included. See the pricing page for all plans, included minutes and extra-minute rates. Your service agreement lists your setup and transfer-minute terms.
Do transferred calls use minutes?
Yes. Transferred calls use phone time. Your service agreement explains which minutes count toward your allowance.
Your data
Are calls recorded?
Yes. Callers hear a recording notice, and each call has a recording, transcript and written summary. By default, recordings are kept for 30 days, transcripts for 12 months and call records for 24 months.
Where is call data stored?
Call records and recordings are stored in Canada. Our voice, phone, AI, email and sign-in providers can process call information outside Canada, mainly in the United States. The privacy policy names each one.