Service terms

What HollerBird does

HollerBird answers the calls you forward to it, in your company’s name, works out why people are calling and follows your call handling. It answers routine questions only from answers you write and approve, takes the caller’s details, rings the people you choose in order, alerts your team, and keeps a recording, transcript, summary and callback record for each call.

What it doesn’t do

HollerBird doesn’t quote prices or timelines, book or dispatch work, look up orders or invoices, take payments, text or call your callers, or connect to CRM, accounting, job-management or ERP software. Calls are answered in English. French-speaking callers can leave a message in English or ask for a callback.

Not an emergency service

If a caller mentions danger, HollerBird tells them to call 911 and alerts your team. It doesn’t dispatch help, give safety advice or guarantee that anyone is reached. Your urgent-call rules set priority, not emergency response.

Availability and limits

• There is no uptime guarantee. If one of our providers fails, calls go to the backup you choose and test, such as your voicemail or another number. If the whole service is down, callers hear a short unavailable message and no message is taken.
• Each call has a length limit, and the assistant wraps up politely as it nears the end.
• Spending limits can end a call early or stop new calls being answered until the limit resets.
• Live transfers and backup routing are switched on only after they are tested on your own numbers.
• Alerts can be delayed, and a delivered alert doesn’t mean someone has read it or called back.
• AI can mishear or make mistakes. Check call details and summaries before relying on them.

What your business handles

• Setting up and keeping call forwarding with your phone company.
• Keeping your answers, team contacts and call handling accurate and current.
• Telling your team that calls are recorded and that they will receive alerts, and having any workplace monitoring policy your province requires.
• Managing who on your team can sign in.

Charges

Plans are billed monthly in advance, in Canadian dollars, before HST. Extra talk time is $0.70 per minute on every plan. A one-time setup fee of $600 is added to your first invoice. Your phone company bills any call-forwarding charges. Your service agreement sets out how minutes are counted, your term and how to cancel.

Your service agreement

This page is a plain summary. Your signed service agreement is the contract, and it applies if the two differ.

Last updated November 10, 2026.