Who can hear my calls?
The people on your team you give access to, with two-step verification for owners and admins, plus HollerBird’s own team when running and supporting the service. Our team’s access to recordings is logged.
Know what happens to every call.
Calls can include personal and business details. Here’s how they’re handled, in plain words, before you put us on your line.
Common questions
How long are calls kept?
By default, recordings for 30 days, transcripts for 12 months and call records for 24 months. You can choose different periods within set limits.
Where is it stored?
Call records and recordings are stored in Canada. Our voice, phone, AI, email and sign-in providers can process call information outside Canada, mainly in the United States. The privacy policy names each one.
Where a call’s details go.
What’s recorded, who on your team can see it, and which providers are involved.
During the callThe caller’s details & reasonCallers hear that the call is recorded.
The call record- Recording & transcript
- Written summary
- Who took the call
- Callback history
People you approveReview. Assign. Call back.Your controls.
Who can see your calls
You decide which of your people can see call records. Staff logins with two-step sign-in (MFA) are set up during onboarding, and we walk through the controls with you before calls are forwarded.
How long we keep it
Recordings are kept for 30 days, transcripts for 12 months and call records for 24 months, unless you choose different periods within set limits. Owners can also export or delete one caller’s information from the app. Bring any procurement or data requirements to the first conversation.