Privacy policy

Who this covers

This policy covers people who use this website, businesses that use HollerBird and their team members, and people who call those businesses.

Calls belong to the business you called

When you call a business that uses HollerBird, that business is in control of your information. HollerBird answers and records the call for the business and handles your information only to provide the service to them. To see, correct or delete what was recorded about you, contact the business you called. We help the business respond.

What we collect

• Calls: your phone number, the recording, a transcript, an AI-written summary, and details you give, such as your name, company and why you called.
• Call handling: who on the team was rung or alerted, what happened on the call, and the callback record.
• Business accounts: the business’s call settings and answers, and team members’ names, phone numbers, email addresses and sign-in details.
• This website: the demo request form prepares a request in your browser for you to review and download. It does not send it to HollerBird.

How it is used

• To answer calls in the business’s name and work out why someone is calling.
• To ring, alert and assign callbacks to the right people on the team.
• To write a transcript and summary so the team can follow up.
• To tell callers who mention danger to call 911 and alert the team.
• To check changes to a business’s call handling against its recent calls before the business approves them.
• To support the business, fix problems, keep the service secure and bill for it.

We don’t sell personal information or use it for advertising.

AI and recording

Calls are answered by an AI assistant, and callers hear that the call is recorded. AI services turn each call into a transcript and summary. AI can mishear or make mistakes, so the business’s team should check details before relying on them.

Where information is stored

Call records and recordings are stored in Canada. These providers help run the service, and some of them process information outside Canada, mainly in the United States:

• Retell AI: the live call and its voice processing.
• Twilio: phone calls and text alerts.
• Anthropic: AI analysis of transcripts and summaries.
• Resend: email alerts.
• Clerk: team sign-in.
• Vercel: runs the app, in Montreal.
• Supabase: the database and recording storage, in Canada.

Information processed in another country can be accessed by courts and authorities there under that country’s laws.

How long it’s kept

These are our default settings. A business can choose different periods within set limits.

• Recordings: 30 days.
• Transcripts: 12 months, after which only the basic message details remain.
• Call and message records: 24 months.
• Contact entries: 24 months after the last call, or sooner if deleted on request.

Who can see it

Each business decides which of its people can see call records. Owners and admins sign in with two-step verification. HollerBird team members use call information only to set up, support and run the service, and their access to recordings and call records is logged.

Your requests

If you called a business, contact that business first. Business owners can find, export and delete one caller’s information in the app. Businesses and team members can ask HollerBird for access to, correction of or deletion of their own information through our contact page.

Changes

We update this page when the way we handle information changes.

Last updated November 10, 2026.