The dealer with a PO
“Did PO 4471 ship yet?”
HollerBird takes the PO number and the dealer’s name, then rings the orders desk. Your orders team checks and answers.
For suppliers and manufacturers
Get sales, order, and delivery calls to the right desk.
HollerBird answers your main line, takes the company name and reference, and tries the team that can help. Keep calls moving while your staff serve customers and handle orders.
Why they’re calling decides who gets it.
One shared number doesn’t have to mean bouncing between desks.
Your main line“Who can help with this?”
It gets the company, why they’re calling, and any PO or invoice number. Then it rings the desk that can help.
PO or orderOrders deskTakes the caller’s name, company, and PO number.
Driver or deliveryYardAsks what’s being delivered and where the driver is waiting.
Product questionSalesGets what they’re after and where the job is.
InvoiceAccountsGets the invoice number and the company.
You choose the people and who to try next.
Your staff hear who’s calling and why before accepting the transfer. If they pass or can’t answer, it tries the next person, then puts the call on your callback list.
Watch a supplier callOrder questions, deliveries, and new sales calls.
The driver at the gate
“I’ve got a load for you. Where do I go?”
It finds out which delivery it is and rings whoever’s on the yard.
The homeowner after a sample
“Can I see your glass options?”
It takes their name, address and what they’re after, and rings sales.
It takes the details. Your team gives the answers.
HollerBird takes down PO, invoice and delivery details. It does not connect to your ERP or check live orders, stock, or delivery status. The answer comes from someone who can check.
What happens when no desk can answer?
The recording, transcript and summary stay together on your callback list. Your team picks who calls back and marks it done.